You can return the item within 28 days (the trial period starts the day after receipt of your order).
Conditions:
Exceptions: personalized products may not be returned.
When can I return my package?
Free returns only apply to orders shipped within the Netherlands. You can return the item within 28 days (the trial period starts the day after receipt of your order). You can only return items if they are unopened. Always return the products well packed in the original packaging. Personalized products may not be returned.
Are returns free?
Yes, returns within the Netherlands are free. For Belgium, a personal contribution applies for returning products. Outside the Netherlands and Belgium, returns are at your own expense.
How does returns work within the Netherlands and Belgium?
Returns are very easy. You can arrange this yourself via the emails you receive from us during shipment. Do you still have a question or is something not working? Please let us know.
What amount will I get back?
When we have received your return package in good order and it meets the return conditions, we will refund the purchase amount to your account within 5 working days. The shipping costs already paid for the 'outward journey' will only be reimbursed if you return the complete order. If you return part of your order, the shipping costs for the 'outward journey' will not be reimbursed. If your return results in a purchase amount that is less than free shipping, we will deduct the shipping costs from the amount to be refunded.
Example Netherlands:
– You ordered €30 worth of products and paid €3.95 in shipping costs (so you pay a total of €33.95). You decide to return your entire order. You will receive the purchase amount and shipping costs (€33.95) refunded to your account.
– You ordered €30 worth of products and paid €3.95 in shipping costs (so you pay a total of €33.95). You decide to return a €20 product. You will receive a refund of the purchase price of the returned product (€20). The shipping costs already paid for the 'outward journey' (€3.95) will not be reimbursed.
– You ordered €90 worth of products and therefore did not pay any shipping costs. You decide to return products worth €50. This will make the new purchase value of the order €40, meaning you are no longer entitled to free shipping. You will therefore receive €50 minus the shipping costs (for example €3.95).
How long does it take before I get my money back?
When we have received your return package in good order and it meets the return conditions (see 'When can I return my package?'), we will refund the amount to your account within 5 working days.
