You can return the item within 28 days (the trial period starts the day after receipt of your order).
Conditions:
Exceptions: personalized products may not be returned. Products purchased through a sales partner are returned in a different way ( see FAQ below ).
When can I return my package?
Free returns only apply to orders shipped within the Netherlands. For Belgium, a personal contribution of €4.95 applies. You can return the item within 28 days (the inspection period starts the day after receiving your order). You can only return items if they are unopened. Always return the products well packed in the original packaging. Personalized products may not be returned.
Are returns free?
Yes, returns within the Netherlands are free. For Belgium, a contribution of €4.95 applies for returning products. Outside the Netherlands and Belgium, returns are at your own expense.
How does returns work within the Netherlands and Belgium?
Returns are very easy. You can arrange this yourself via the emails you receive from us during shipping. Do you still have a question or is something not working? Please let us know.
Returning products sold through a sales partner
You can do this by contacting the relevant sales partner. You can find the contact details on the product page. There you click on the information icon (above the 'In the shopping cart' button). At the bottom of the pop-up screen you can click through to the contact page of the sales partner.
What amount will I get back?
Once we have received your return package in good order and it meets the return conditions, we will refund the purchase amount to your account within 5 working days. The shipping costs already paid for the 'outbound journey' will only be reimbursed if you return the complete order. If you return part of your order, the shipping costs for the 'outbound journey' will not be reimbursed. Should your return result in a purchase amount below the free shipping threshold, we will deduct the shipping costs from the amount to be refunded.
Example Netherlands:
– You ordered products for €30 and paid €4.95 in shipping costs (in total you paid €34.95). You decide to return your entire order. You will receive the purchase amount and shipping costs (€34.95) refunded to your account.
– You ordered products for €30 and paid €4.95 in shipping costs (in total you paid €34.95). You decide to return a product of €20. You will receive the purchase amount of the returned product (€20) back. The shipping costs already paid for the 'outbound journey' (€4.95) will not be reimbursed.
– You ordered products for €110 and therefore did not pay any shipping costs. You decide to return products worth €50. This means the new purchase value of the order becomes €60, which means you are no longer entitled to free shipping. You will therefore receive €50 minus the shipping costs (e.g. €4.95) back.
How long does it take before I get my money back?
When we have received your return package in good order and it meets the return conditions (see 'When can I return my package?'), we will refund the amount to your account within 5 working days.
Need tips for a fun board game? Do you have a question about your order? Are you stuck somewhere? We are happy to help you! Please contact us!
Innovatieweg 3-11
7007 CD Doetinchem
www.despelletjesvrienden.nl
✉ info@despelletjesvrienden.nl
☎ +31 (0)85 004 31 90
Grietsestraat 25
6901 GR Zevenaar
www.despelletjesvrienden.nl
✉ winkel@despelletjesvrienden.nl
☎ +31 (0)85-401 91 48
Innovatieweg 3-11
7007 CD Doetinchem
www.dsvgames.nl
✉ info@dsvgames.nl
☎ +31 (0)85 004 31 90
